Customer Service | Wee Mondine

Customer Service



Welcome Email Discount

We offer a 10% discount for signing up for our newsletter.  If you do not receive the code upon signing up please check your spam or junk mail or promotions tab for gmail.  If you still do not see an email from us, please email elizabeth@weemondine.com and we will get the code to you asap.  If you want to get your order in, go ahead and we will refund you the 10%.

Shipping

We offer free ground shipping on all orders in the US!!   Expect delivery in 2-5 days, although we try to get all orders out the next business day.

USPS Priority Mail provides 1-2 day delivery to most US addresses. (Priority Mail is not guaranteed.)

Express shipping guarantees overnight shipping to most US addresses.  Orders may take 1 days of processing before they are shipped.

We offer free shipping on international orders over $200!  $15.00 Flat Rate International Shipping through USPS on any international order under $200.  Now offering a $10 Flat Rate to Canada! This international service is without tracking.  You will receive a customs number (for tracking through customs.) Upgrade your shipping to Priority for a tracking number.

We are not responsible for lost or stolen packages.

Returns/Exchanges:

Please note all sale items are Final Sale and cannot be returned or exchanged.

All Full Price items are eligible for exchange or store credit within 2 weeks of receiving your order.  

If you are not completely satisfied with your purchase please email us with the order # and a short description through the form above. Exchanges and returns for store credit will be accepted within 14 days of delivery.  The item purchased must be in the original condition that you received it (unwashed, unworn, and with tags attached) and with its original packaging.  

You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. 

All sales and promotions are not applicable to previous purchases.  

Exchanges (if applicable)

Please email us if you need a different size and we will reserve it for you to expedite your return!

Reuse/Recycle: We try to limit our impact on the environment by reusing packaging whenever we can.  Please recycle your shipping materials.  We do not provide a print out of your receipt to save paper.

Thank you for shopping with us!!  We love our customers and we are here to help.

Please email us (elizabeth@weemondine.com) with any issues or questions!!  We love to provide excellent customer service!  All emails and questions will be responded to within 24-48 hours.