Customer Support | Wee Mondine

Due to a high volume of orders, please allow 5-7 business days for your order to be processed before shipping. We are working hard to get your our out! Thank you for understanding.

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Customer Support

Customer Support FAQs :

We are open online and shipping M-F!

We are trying to minimize email and shipping delays due to Covid-19 Outbreak.  Thank you for your patience and amazing support during this time.  Stay safe.

Please carefully check your cart before checkout, orders cannot be changed or cancelled once placed.

 

Welcome Email Discount

We offer a 10% discount for signing up for our newsletter.  If you do not receive the code upon signing up please check your spam or junk mail or promotions tab for gmail.  If you still do not see an email from us, please email elizabeth@weemondine.com and we will get the code to you asap.  

Please note exclusions apply including but are not limited to Apolina, Misha & Puff, Ostheimer, Soor Ploom and Poppie.

Wee Mondine cannot cancel orders after they have been placed.  If you need to make a change to your order please email us thru the contact form and we will do our best to accommodate your request. 

Shipping:

We offer free ground shipping on all orders in the US over $99!  

Flat $5 Shipping Rate for orders under $99.

Your order will generally be processed in 2-5 Business Days. At times of higher volume, during launches and sales, it may take up to 5-6 business days to process your order. We ship via USPS domestically and USPS, UPS and DHL internationally.  Domestic USPS orders take 2-5 business to arrive.  This is just an estimate.  If you need your order by a specific date, please upgrade to Priority Mail.  We offer a flat rate $12 Priority Shipping to anywhere in the US.

Express shipping guarantees overnight shipping to most US addresses.  Orders may take 1 days of processing before they are shipped.

We recommend choosing our $35 Priority Mail Flat Rate for International orders.  This service is tracked, insured and expected delivery is 2-5 days (not guaranteed).  Regular International Mail is available for $22, with no tracking once the order leaves the US, expected delivery 6-21 Days.  We are not responsible for lost or stolen packages.

Now offering a $15 Flat Rate to Canada! This international service is without tracking.  You will receive a customs number (for tracking through customs.) Upgrade your shipping to Priority for a tracking number.

Please note shipping large items (toys or funirture) to Hawaii or Alaska may require additional shipping fees.

We are not responsible for lost or stolen packages.  We are not responsible for customs fees. Please be aware we have no control over the fees charged to you.

Returns/Exchanges:

Please note all sale items are Final Sale and cannot be returned or exchanged.

All Full Price items are eligible for exchange or store credit within 2 weeks of your order delivery date.

If you are not completely satisfied with your purchase you can send it back for an exchange or store credit. Please email us thru the contact form for a Return Label.

Exchanges and returns for store credit will be accepted within 14 days after delivery date.  The item purchased must be in the original condition that you received it (unwashed, unworn, and with tags attached) and with its original packaging.  

You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.  It will take up to 2 weeks for returns to be processed.  

We will issue you a credit for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs.

All swim, beauty/apothecary, underwear, socks, toys are Final Sale.

All sales and promotions are not applicable to previous purchases.  

Exchanges (if applicable)

Please email us if you need a different size and we will reserve it for you to expedite your return!

Reuse/Recycle: We try to limit our impact on the environment by reusing packaging whenever we can.  Please recycle your shipping materials.  We do not provide a print out of your receipt to save paper.

Thank you for shopping with us!!  We love our customers and we are here to help and always willing to answer any questions.

Please email us thru the contact form (link on the home page) with any issues or questions!!  We try to answer all emails and questions within 24-48 hours.